Clients

Potential2Achieve highly value client confidentiality. Where required we will source client references but will not generally refer to clients by name. The following case studies are therefore deliberately anonymous.

Featured case studies

Driving culture change and increasing sales income

An organisation with a major retail presence on the High Street invested in a multi-million pound, two year refurbishment and business change programme for its top 400 flagship stores. A request was made for support in up-skilling customer facing personnel. The organisation was willing to invest both substantial funds and time to improve the selling skills of the staff in order to generate 20% increase in annual income from the refurbished stores. This target was exceeded through the roll-out of a holistic learning programme.

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Driving improved service from an off-shored operation centre

A global blue-chip services organisation identified quality issues in its off-shored HR Operations processing centre. Anecdotally it was known that service failures were increasing, complaints were rising and operational losses were at an all time high. However, there was little reliable Management Information to pinpoint where the problems were occuring. This catalyst of three months business consultancy support and the application of Six Sigma methodology helped turn this business around to achieve remarkable results in the following 12 months.

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